bonus and free spins
Welcome to Euro Palace Casino. We cannot open accounts, process bets or handle financial transactions for individuals residing in the United Kingdom. Our offers and gaming services described below are for otherwise eligible residents only.
Claim your welcome bonus
Our game selection includes slots, roulette, blackjack, baccarat, video poker and specialty games. Immortal Romance and Agent Jane Blonde are among our popular titles. We regularly introduce new games, and our progressive games offer the possibility of jackpot wins. We offer a live dealer casino for new and existing eligible players. Our multiplayer tournaments let you compete in real time against other players.
For eligible new customers, our welcome offer gives a 100% bonus on your first deposit up to £200, with the same match on your second and third deposits, up to £600 combined. Min deposit £10 applies to this GBP welcome offer, together with its wagering and eligibility conditions.
Our welcome promotion includes 10 daily spins, giving eligible players a chance to win up to £1,000,000. You may claim them once per day, per customer, using only one registered account per brand within our casino group. Using the promotional game means accepting the offer conditions.
You have 7 days from opening your account to claim the match offer. After that, it is forfeited and unavailable, although subsequent promotions remain available subject to their own conditions. We automatically credit the welcome bonus to your Bonus Account following a successful purchase of 10 currency units or more. A currency unit means a unit of the account currency chosen at registration.
If we grant you this free-spins offer, it must be played through 35 times before winnings made using the bonus-money portion of your balance can be withdrawn. Submitting a withdrawal before the free Spins Bonus reaches your Bonus Account forfeits that bonus.
If we determine, at our discretion exercised reasonably, that you were ineligible for a credited free-spins offer, we shall retrospectively void such welcome bonus and any winnings received after it was credited. Daily spins expire 30 days after your last deposit. Separately, a welcome match left unused in your Bonus Balance for two months or longer after claiming it is forfeited to us.
Our welcome match requires wagering of at least 35 times the bonus amount before transfer from Bonus Balance to Cash Balance. After completing the total wagering requirement on your first Welcome Bonus, you can withdraw from your Cash Balance at any time, subject to the applicable withdrawal conditions.
We allow cash-attributed winnings to be withdrawn at any time subject to all terms, while our welcome promotion prevents withdrawal of any amount until you have met the wagering requirements or played through all funds in the Bonus Account. Once wagering is complete, winnings from Bonus Account bets go directly to your Cash Account.
Our general casino rules apply to promotions, competitions and cashback, and credited bonuses must comply with any separate offer rules. Promotion-specific Rules take precedence only where they conflict with the general rules, including for this welcome offer.
Where wagering requirements are not specifically stipulated for promotional bonus money or free credits, our general minimum is 70 times the bonus before transfer to cash. We may vary the requirement by game, promotion or region at our sole discretion. Cash-derived winnings remain subject to all applicable conditions.
For no-purchase offers and free spins, when granted, the default is 70x wagering before bonus winnings become cash, subject to any overriding specific requirement. If a positive cash balance remains after completing that requirement and you request a withdrawal, the general cap is 100 Casino Credits in your playing currency, with the remaining cash forfeited. This cap continues to apply where specific offer conditions do not override it.
The following contribution percentages apply to our welcome wagering and corresponding general bonus rules, subject to promotion and geographical variations. Where an offer sets different percentages or playthrough requirements, those apply. In certain regions, our general rules assign roulette and Crash games a 0% contribution.
| Wager category | Contribution |
|---|---|
| Slots other than NetEnt slots, progressive jackpots and re-spin slots, plus Keno and scratch card games | 100% |
| Re-spin slot games | 10% |
| NetEnt slot games | 50% |
| Table poker and roulette | 8% |
| Video and power poker other than All Aces and Jacks or Better | 8% |
| Blackjack other than Classic Blackjack | 8% |
| Classic Blackjack, All Aces video poker and Jacks or Better video poker | 2% |
| Baccarat, craps, Red Dog, Sic Bo and progressive jackpots | 0% |
We may void winnings from excluded games with a 0% contribution if you play them before completing the wagering requirement. Wagers using the gamble feature do not contribute, nor does the double feature on video or power poker under our general rules. Play in Multi Player Tournaments does not count towards welcome playthrough.
Requesting a cashout ends the match offer, and any later claim is void whether that withdrawal is pending or paid. If you have received a welcome or sign-up bonus and completed all wagering, our casino management may at its discretion limit your withdrawal to 6 times your first deposit amount and forfeit the remainder. Progressive wins are exempt.
During active bonus playthrough, the maximum stake is €8 per round and 50c per line. Exceeding either limit may lead to forfeiture of winnings.
We review play before processing withdrawals. Equal bets, zero-margin bets and hedge betting count as irregular gaming for welcome wagering, with low-margin bets also covered by our general rule. Single bets of 30% or more of the credited bonus before wagering completion are another example.
For this general rule, a bet is one roulette spin, a dealer's hand in a table game, or one video or power poker deal, including multi-hand play. A double or gamble counts as a new bet. We determine irregular play at our sole discretion and may withhold withdrawals where it occurs. Our general bonus rules also permit confiscating all winnings, subject to specific-offer precedence.
Our offers are limited to one per person, family, household address, email address, telephone number, debit or credit card and shared computer. They are intended for recreational players. We may restrict promotional eligibility at our sole discretion or withdraw any or all offers from a player or group of players.
We may require enough documentation to establish your identity to our satisfaction before crediting a bonus, free bet or offer. If promotional tampering or abuse is established, we reserve the right to reclaim awarded bonuses and accrued winnings. Where enhanced promotional payments make a series of individual or group bets profitable regardless of the outcome, we may disregard the bonus element and settle at the correct odds.
After receiving a welcome bonus at a member casino, you must meet additional minimum Play Through Requirements before becoming eligible for welcome bonuses at other group casinos. Under our general rule, you cannot claim a bonus here if, before opening your account with us, you opened an account and claimed such a bonus elsewhere in the group and wagered that bonus and initial deposit less than 100 times at the granting casino.
You are eligible for only one sign-up bonus with us even if you open multiple accounts in different currencies or languages. If we credit an ineligible sign-up bonus, we shall retrospectively void it and winnings received after that credit, with eligibility determined at our sole discretion exercised reasonably.
If we believe you are abusing or attempting to abuse a bonus or promotion, displaying irregular betting behaviour, or likely to benefit through abuse or bad faith from our gambling policies, the Casino Group may at its sole discretion deny, withhold or withdraw a promotion, rescind a policy temporarily or permanently, terminate service access or block your account. In these circumstances, we have no obligation to refund funds other than your original deposit amounts.
Your player warranties cover lawful eligibility and adulthood, no third-party or minor account use, complete and accurate personal details with immediate email updates, lawful ownership of or authority over funds, no illegally derived money, payment of sums due without chargebacks or reversals, understanding and acceptance of our terms, and individual recreational participation rather than professional or coordinated group play. Breaching these warranties gives us discretion to void any winnings and confiscate the account balance.
Our management may end or amend this Promotion at any time without notice. Other promotions are also time-limited and may be ended without prior notice.
Our weekly and monthly promotions include slots tournaments, lucky draws, cashback offers and deposit matches. Eligible registered players can take part when the relevant promotion is running. Prizes can include free spins, casino credits, vacations, adventures and other real-world rewards. Updates reach your email inbox and casino lobby.
We offer the Cash-Back Program at our discretion and may withdraw it from your account without notice. We do not enter correspondence about its operation, including point credits or debits, the points-to-credits ratio or eligibility. The specific-rule precedence described under wagering also applies here.
Entry is limited to once per player, casino account, shared-computer environment and email address. Multiple accounts do not provide extra entries. Only one Alias is permitted for each player in a tournament.
If you withdraw winnings from Tournament Free Rolls earned before making a cash deposit, we cap that withdrawal at 100 Casino Credits in your currency of play and forfeit the remaining cash balance.
Our loyalty programme is free to join and earn from. Every cash wager earns points, and you can exchange them for bonus credits once you accumulate 5,000 Rewards points. Access to our VIP programme is by invitation only, with VIP events, casino and real-world giveaways, and a dedicated support agent.
Under our general expiry rule, unused bonuses, their derived winnings and loyalty points may lapse at our absolute discretion after six months from award, even if wagering has been completed. The separate welcome-match and daily-spin expiry periods set out above take precedence for those offers.
We provide region-specific methods for payments. We prohibit card or account sharing. For a debit or credit card payment, the Cardholder's name must match your registration name. A mismatch may lead to suspension, in which case contact Player Services about verification.
You can add or update payment details only by contacting Player Services. You remain responsible for understanding the conditions on which payments are accepted and keeping abreast of changes. We may run credit checks on cardholders through third-party credit agencies using registration information.
We accept no cash to fund accounts and do not allow you to gamble on credit. Funds and casino credits cannot be transferred between Casino accounts, whether owned by the same player or someone else. Money held in your account shall not attract interest.
Funds must be withdrawn through the deposit method up to the deposited amount. We try to return winnings to the originating bank account and, where relevant and possible, refund the original purchase mechanism.
| Method or payment circumstance | Withdrawal condition |
|---|---|
| Previous Visa deposit | We automatically refund the recorded card details when the card’s qualifying criteria are met. |
| Bank wire or cheque | Payment is only to your registered name, which must also match any debit or credit card used for deposits. |
We may pay winnings in Euros at our discretion, regardless of your account or betting currency. Depending on the method and withdrawal requirements, funds may arrive as a single payment or in increments. On withdrawal, we reserve the right to settle outstanding chargebacks received at any casino powered by the Cityviews Group.
Our KYC checks usually require a copy of your government-issued ID and proof of residence. We may request verification at registration or before a financial transaction, including photographic identification, residence evidence such as a bank statement or utility bill no older than 6 months, proof of income where applicable, and proof of ownership of a deposit or withdrawal method where applicable. Failure to provide requested documents may result in account termination.
We must verify identity when a single transaction or cumulative transactions reach €2,000 or the equivalent in your chosen currency. Identity checks may delay withdrawals. When withdrawing for the first time, requesting a large payment or changing payment options, additional security measures may require identification copies before payment and cause a slight delay.
At cashout, we compare your registration details with your national identification document and your supplied address with the proof of address document. Exact matches help avoid payment delays. Account and withdrawal details must be correct, and we are not liable for incorrect payments caused by incomplete, incorrect or fraudulent details.
Before we make substantial or exceptional withdrawals, individually or cumulatively, we require notarized facsimile copies of your most recent statement from the bank account funding your wagers, a government-issued photographic identity document, and a utility bill no older than 6 months clearly showing your registered name and address. Identity documents may include a valid passport, driving licence or identity card.
We screen all withdrawals for money laundering, fraud and other criminal activity. Consistent with our duties and applicable law, we may withhold real-money payments while requesting further verification, including source-of-funds, age and identity documentation. We may return unwagered deposits or deposit balances to their originating method or, if that is impossible, a bank account in your name, using a transaction description we determine. We may close or block accounts indefinitely without giving reasons and report to the relevant authorities.
Knowledge or suspicion that transactions involve illegal funds, conceal their origin or facilitate crime may oblige us to report to federal or local authorities. In those circumstances, we may immediately suspend, deregister or terminate an account, withhold refunds at our sole discretion, exclude a player from other group casinos, or record relevant information in an intra-group database.
We add winnings to your cleared balance in your selected account currency. You may choose how much of that balance to request, within a maximum withdrawal of GBP10,000 or currency equivalent per 24-hour period.
If the amount you withdraw is at least 5 times your lifetime deposits across the Casino Group, management may apply a detailed game and play review and restrict winnings withdrawals to €4,000 per week. The remainder returns to your account until you qualify for another withdrawal. This rule is discretionary and excludes progressive wins.
Withdrawal charges may apply. For a GBP account, Direct Bank Transfers below £500 may incur a £5 fee. We are not liable for foreign exchange fees charged by your bank or the conversion rate used in payment processing.
You can access our casino on desktop and mobile devices. Our mobile-friendly site includes real online blackjack for eligible players.
When using our mobile casino, you are responsible for connection, usage and other charges from your network operator, including those incurred during registration, software downloads, betting or communication with us. These charges are separate from your stakes.
An account becomes inactive after more than six consecutive months without a login or logout, without requiring a financial transaction. Only when all your real-player accounts across our Casino Group are inactive may we, at our sole discretion, charge the inactive credit balance €10 monthly over an 18 month period, after which the remaining balance is forfeited. The fee arrangement also ends if the balance reaches zero or the account becomes active.
We may collect a payout left in play on Video Poker and then credit that amount to your balance. For other games, we reserve the right to confiscate funds left in play for 90 days or longer.
If you are deregistered, excluded or suspended, you may complain to eCOGRA or the Kahnawake Gaming Commission. If you do not file with our regulating body within 30 days of that action, we may withhold contested funds, including refunds, bonuses, free monies, casino credits and payouts, exclude you from other group casinos, and determine the criteria for a new account.
Where that missed complaint period involves fraudulent, illegal or similar misconduct, or unpaid sums owed to us, we may also record relevant information in an intra-group database and pass account details to a collection agency if necessary to recover the debt. Contested funds derived from such misconduct may be forfeited to us.
If you submit your complaint within that period, we will withhold disputed money only if our regulating body directs that we may do so, and we will pay any funds it directs us to release.
We reserve the right to cancel your account at any time for any reason without notice, with the balance credited to your credit card. However, we may at our unfettered discretion void winnings and confiscate balances in any of the circumstances grouped below.
Account and eligibility circumstances
Play and conduct circumstances
You can adjust your maximum deposit limits at any time, with daily, weekly and monthly periods available. Our Help Centre is the information route for changing limits or to request exclusion. Our support section sets out contact options.
If you are concerned about your gambling behaviour, you may lock your gaming account. While it is locked, we take all reasonable steps to prevent promotional material reaching you. Our Take a break option lasts a minimum of 24 hours, and self-exclusion has a minimum duration of six months.
Our self-assessment test helps you consider your gaming habits through honest answers about your behaviour. We may confiscate winnings where a player has self-excluded themselves from other casinos because of gambling addiction or problems.
Our controls include self-exclusion programmes, deposit limits, account restrictions and identity verification. Circumventing, evading, manipulating, exploiting or otherwise interfering with these protections or other restrictions is prohibited, including attempts to do so. If we reasonably determine that this has happened or been attempted, we may withhold or confiscate winnings, restrict access, suspend or permanently close an account, forfeit funds and report the matter to the regulator where law requires or permits.
Welcome to Euro Palace Casino. We cannot open accounts, process bets or handle financial transactions for individuals residing in the United Kingdom. Our offers and gaming services described below are for otherwise eligible residents only.
For eligible new customers, our welcome offer gives a 100% bonus on your first deposit up to £200, with the same match on your second and third deposits, up to £600 combined. Min deposit £10 applies to this GBP welcome offer, together with its wagering and eligibility conditions. See the welcome bonus section.
You may ask our live-chat team to reverse an unwanted credited bonus, provided no Play Through has occurred on the bonus, initial deposit or associated sign-up bonus. For the welcome match, email is also a request channel, and reversal requires that neither the initial deposit or associated match bonus has been played through. Once playthrough has begun, removal through support or withdrawal must wait until the relevant wagering requirement is met.
Our general withdrawal terms provide a rolling 24-hour pending period with no withdrawal processing over weekends, while our withdrawal policy sets a minimum of 24 hours for reversal and holds requests initiated between Thursday 05h00 GMT and Sunday 05h00 GMT until after Monday 05h00 GMT.
Pending money remains part of your cash balance until released for processing. You can return it to play using the reverse-withdrawal control. We send a withdrawal to our processing department only once the reverse withdrawal period has elapsed.
We must remit funds within a reasonable time. If you do not respond or comply with withdrawal requirements, uncontested pending funds may be reversed into your playable balance, and we are not liable for money subsequently used. If you do not want pending funds made available, contact Player Support directly to temporarily lock your account.
We add winnings to your cleared balance in your selected account currency. You may choose how much of that balance to request, within a maximum withdrawal of GBP10,000 or currency equivalent per 24-hour period.
Your chosen currency cannot be changed once registration is complete.
We enable blocking / suspension of accounts upon request through Player Support. For account closure, contact Player Services directly. We aim to act on email requests within a reasonable period, but there may be a delay and we are not liable for losses while communications are pending. For urgent requests, contact Customer Services via live chat.
We recognise a formal complaint only when correspondence is sent to the designated email address for that process. Raise the complaint within 6 months of the issue and include your Username/ Account number, first and last name, a detailed explanation, and relevant supporting evidence or information where applicable.
During the dispute phase, you have 4 weeks to respond to each communication. Without a response, the matter is considered resolved, and continuing it requires a new complaint. A complaint cannot be logged within 1 week after a withdrawal, allowing normal processing to take place.
You can update your preferences through Customer Services or decline further marketing from us and our marketing affiliates through Live Chat. Service-related updates may still be sent after you unsubscribe from promotional emails.
Contact us through our chat facility for service questions or questions about how we collect and use your information. We try to respond within a reasonable timeframe. You can report faults to Customer Support, and we will correct reported problems as soon as we reasonably can. Correspondence and telephone calls may be recorded.
For email contact, use [email protected].
If an issue remains unresolved after our internal process concludes, you may escalate it to our independent Alternative Dispute Resolution provider, eCOGRA. Acceptance requires a valid Dispute Reference Number issued at completion of the formal process.
If you remain dissatisfied after both the internal and ADR stages, you may approach the Kahnawake Gaming Commission. Provide the reference number together with evidence and correspondence from both earlier stages.
Our casino operator and gaming-contract provider is Baytree Interactive Ltd, registered in Guernsey under company number 69691. Its registered address is Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. Baytree Interactive Ltd is authorised and licensed by the Kahnawake Gaming Commission under licence 01059.
You must be over 18 years of age to register with us and have reached the legal age of majority in your jurisdiction to participate. We may request proof of age and suspend your account until you provide satisfactory documentation.
We cannot open accounts, process bets or handle financial transactions for individuals residing in the United Kingdom.
